- Your trial period lasts 100 days. If 100 days have gone by since you received your order, we can NOT offer you a refund or exchange.
- If the return/exchange does not pass inspection, it will be mailed back to you.
- Please return the item in the condition it was packaged and sent with original packaging. If there is excessive wrinkling and damage to the bag, the return is subject to DENIAL.
- If ANY item was damaged we can’t accept it for return or exchange.
- It may take up to 7 -10 business days for returns to be processed.
NOTE: To start a return, you can contact us at hello@thesecretpouch.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Where to send package:
2729 Bolker Way
Port Hueneme, California, USA 93041